FAQ – Frequently Asked Questions
Welcome to the Bearing Tools FAQ page!
Here you will find all the quick answers about products, orders, shipping, payments and customer service.
If you can't find what you're looking for, our team is always at your disposal:
just contact us and we will help you as soon as possible.
FAQ – Frequently Asked Questions
Is the product I want actually available?
Yes, if our online store indicates that the product is available, it means that we have it in stock.
My product is not available, can you help me?
If the item is not available, click on “Request a Quote” and your Account Manager will check the availability with our suppliers.
How can I perform a targeted product search?
Use the search bar at the top to type the name, part of the name or the dimensions of the product; then click on the result to go to its sheet.
Can I search for a product by size?
Yes: in the search bar you can enter the internal diameter, external diameter and width, both in millimetres and inches.
How can I check the availability of a product in real time?
All stocks are updated in real time. To be sure, please contact our customer service before ordering.
Where can I find the prices?
Net prices are visible on the product sheets; shipping costs and taxes are calculated in the cart.
I can't find the price of the item?
If the price is missing, click on “Request a Quote”: we will send you an offer within about 15 minutes (working hours).
Can I download my invoices?
Yes, log in to “My Account” and go to “My Invoices”. If you don’t find the one you want, write to <a href="mailto:assistenza@rollking.it">assistenza@rollking.it</a> .
Can I request a pro forma invoice before making the payment?
Yes, please contact our sales team before paying and we will send you the pro forma.
How can I pay? What options do you have?
We accept Bank Transfer, PayPal, Visa/Mastercard, prepaid cards and PayPal Later (3 installments at no additional cost).
Can I buy on credit?
Only approved B2B customers can purchase on credit. Contact your Account Manager to request.
Can I purchase even if I am a private individual without a VAT number?
Yes, our online shop is also open to private individuals.
Can I pay cash on delivery?
The flag is only available if enabled by your Account Manager.
What are the shipping options?
We ship with GLS and DHL: you will see costs and times in the cart, based on weight and destination.
I want to send the order to a different address or to my customer. Is it possible?
Yes: during checkout you can indicate an alternative delivery address. The cost varies based on the destination chosen.
I have two shipments to the same address. Do I have to pay twice for shipping?
No, we collect daily shipments to the same address to save on shipping costs.
What are the standard delivery times?
Standard: 2–5 business days; Express: 1–3 business days, depending on destination and carrier.
How can I track my order?
You will receive an email with the tracking link as soon as the courier collects the package.
What happens if I am not at home at the time of delivery?
The courier will leave a note and retry delivery the next day.
What should I do if I receive a damaged or defective product?
Contact our customer service immediately with your order number and a photo of the damage; we will replace or refund.
Can I change my order after confirming it?
If it has not shipped yet, write to us immediately: we will do our best to update the quantity or address.
What are your return policies?
We accept returns within 14 days of delivery, as long as the item is intact and in the original packaging. Contact us for return authorization.
I don't remember my password. What should I do?
Click “Forgot your password?” on the login page and follow the steps to set a new one.
Do I have to be registered to purchase?
It is not mandatory, but registering allows you to track orders, save your favorite products and download digital invoices.
Can I cancel an order?
Only if it is not yet “Completed”. Contact us immediately indicating the order number.
Can I delete my account?
Write to us at <a href="mailto:assistenza@rollking.it">assistenza@rollking.it</a> . After cancellation you will no longer be able to access your data or orders.
I have already ordered and now I need the same quantities. How to buy them again quickly?
Go to “My Account” → “Orders”, select the order and click “Reorder”.
How can I get support?
Click on “Contact Us” at the bottom of the site or call our number: the team is always at your disposal.
What are the contact methods for customer service?
Email, contact form, phone – all the details can be found on the “Contact Us” page.
How can I update my account information?
Log in to “My Account” and change your address, email or billing information in the dedicated section.
What are the benefits of creating an account on Bearing Tools?
Order tracking, purchase history, saving favorites, digital invoices and exclusive offers.
What security measures do you take to protect my personal data?
We use SSL for all transactions and follow strict GDPR policies for data protection.
Do you offer discounts for large orders?
Yes: Contact the sales team for a customized quotation on high volumes.
Can I customize an order?
For special needs, contact your Account Manager: we will study an ad hoc solution.
What are your warranty policies?
All products have a standard warranty against manufacturing defects; see the data sheet for specific details.
What quality certifications do your products have?
Our spare parts comply with international ISO standards. Check the certification on each product sheet.
Can I request a quote for large orders?
Yes: use the “Request a Quote” form or write to <a href="mailto:info@bearingtools.eu">info@bearingtools.eu</a> for large quantities.
Can I get a digital copy of my invoice?
Yes, all invoices are downloadable in PDF from the “My Invoices” section of your account.
Can I change the payment method after ordering?
Contact us immediately if your order has not yet been processed; we will do our best to change your payment method.
Can I collect my order from your warehouse?
We do not currently offer in-store pickup: all shipments are made via courier to the address you choose.
